Overview

At GraceSphere, we want you to be completely satisfied with your purchase. We take pride in offering high-quality jewelry at competitive market prices, and we stand by the craftsmanship of every piece we sell. However, we understand that sometimes, things don’t work out as expected. That’s why we offer a flexible Refund and Returns Policy to ensure your shopping experience is risk-free and enjoyable.

Returns

1. Return Eligibility
You may return any jewellry item within 30 days of receipt if you’re not fully satisfied. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please ensure that all tags and labels are intact.

2. Return Process
To initiate a return, please contact our customer service team via [email or phone number]. We will provide you with detailed instructions and a return authorization number. Please do not send your purchase back without prior authorization, as this may delay your refund process.

3. Return Shipping
Return shipping is free! We will provide you with a prepaid return label once your return is approved. Simply pack the item securely, attach the return label, and drop it off at your nearest shipping location. We recommend retaining proof of postage until your return has been processed.

Refunds

1. Refund Eligibility
Once we receive and inspect your returned item, we will notify you via email. If your return is approved, we will process your refund within 5-7 business days. The refund will be automatically applied to your original method of payment.

2. Refund Amount
You will receive a full refund for the item(s) returned, including any taxes paid. However, any expedited shipping charges paid at checkout are non-refundable, unless the return is due to a defect or error on our part.

3. Non-Refundable Items
Certain items are not eligible for return or refund, such as customized or engraved pieces, final sale items, and gift cards. Please review the product description carefully before making your purchase.

Exchanges

1. Exchange Eligibility
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above. Once your return is received, we will process the exchange and ship the new item to you at no additional cost. If the item you wish to exchange is not available, we will issue a full refund.

Damaged or Defective Items

1. Reporting Damages
If you receive a damaged or defective item, please contact us immediately. We will arrange for a prompt exchange or full refund, including shipping costs. Please retain all packaging and provide photos of the damage to expedite the process.

2. Warranty Claims
All our jewellry is covered by a warranty against manufacturing defects. If you believe your item has a defect, please contact us within the warranty period specified on the product page. We will repair, replace, or refund the item at no additional cost to you.

Cancellation Policy

1. Order Cancellation
You may cancel your order within 24 hours of purchase for a full refund. After this period, we begin processing your order, and it may not be possible to cancel it. If you need to cancel, please contact our customer service team as soon as possible.

Note: Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at {email} for questions related to refunds and returns.